Cancellation & Rescheduling Policy

1. How to cancel

You can cancel or reschedule in any of these ways. Cancellations take effect from the moment we receive them, so please use a channel that leaves a record.

• In your account: sign in and cancel an unpaid site visit from My Site Visits, or cancel a subscription from your subscription page.
• By email: hello@kwicspace.co.za — include your name and booking, quotation or invoice number.
• By phone: +27 10 541 2429, Monday to Friday, 08:00 – 17:00 (SAST). We confirm every telephonic cancellation by email.

Any money owed back to you is dealt with under our Refund Policy.

2. Site visits (consultations)

• More than 24 hours' notice: reschedule free of charge to any available slot, or cancel for a full refund of the site visit fee.
• Less than 24 hours' notice, or nobody at the property: the visit is treated as attended and the fee is not refunded, because the installer's travel and time slot are already committed. We will still credit the fee against a future quotation if you rebook within 3 months.
• If we cancel or cannot attend: you choose a new date at no cost, or receive a full refund.
• Unpaid site visits can be cancelled at any time in your account and cost nothing. Paid site visits are cancelled by contacting us so that we can arrange the refund at the same time.

3. Installation projects

Paying the deposit secures your installation date and releases your materials for allocation or ordering. Films are cut and ordered for your specific project and cannot be returned to the supplier.

• Before materials are allocated or ordered: cancel for a full refund of your deposit.
• After materials are allocated or ordered: a handling fee of 35% of the total order value applies, and the remaining balance of your deposit (if any) is refunded to you.
• After work has commenced: you are liable for all work completed and materials installed to the date of cancellation, plus the handling fee where applicable.
• Postponement: you may move a confirmed installation date once at no cost by giving us at least 3 business days' notice. Later or repeated postponements may be quoted as a new booking, as installer time is reserved for you.
• If we cancel: if we cancel a project before completion for reasons within our control, you receive a full refund of all amounts paid for work not yet performed, with no handling fee.

4. Training bookings

• Training slots are limited and are confirmed by a 50% booking deposit.
• Deposits are non-refundable if you cancel or do not attend, but may be transferred once to a later session at our discretion where you give us reasonable notice.
• If KwicSpace cancels or postpones a session, you may move to the next available date or receive a full refund of your deposit.
• Sessions are scheduled once a group is confirmed, and take place within one month of your deposit.

5. Subscriptions (Kitchen Wrap Pro & Partner plans)

• Subscriptions renew automatically each month until you cancel. There is no minimum term and no cancellation penalty.
• Cancel at any time from your subscription page or by emailing hello@kwicspace.co.za. Cancelling stops the next payment; it does not refund the month already in progress.
• Your access and any included benefits continue until the end of the billing period you have paid for, after which the account reverts to limited access.
• Credits already used are not restored on cancellation. Unused credits remain on the account and can be used if you resubscribe.
• We may suspend or cancel a subscription for non-payment, or for use that breaches our Terms of Service. Where we cancel without cause, we refund the unused portion of the current month.

6. Estimate credits

Credit purchases are completed immediately and therefore cannot be cancelled once the credits are loaded. Unused credits do not expire while your account is active. Incorrect or duplicate credit purchases are refunded under our Refund Policy.

7. Changes we make

If we need to move a confirmed appointment or installation date — for example because of illness, load-shedding, extreme weather or a supply delay — we will tell you as soon as possible and offer you the next available slot or a full refund. We do not charge you for a change we initiate.